At strugglenew.com (hereinafter referred to as the “Website”), we are committed to providing you with high-quality products and services. If you are not satisfied with the goods or services you purchased, please follow the refund terms below:
I. Refund Policy Refund Application Period: You have 30 days from the date you received the goods to apply for a refund. After this period, you will not be able to apply for a refund. Return Conditions: The goods applied for a refund must be in original condition, including unused, unopened and with all original labels and packaging. We reserve the right to refuse to accept goods that do not meet the return conditions. Refund Method: Refunds will be processed according to the original payment method. If the original payment method is not available, we will refund by other methods. II. Refund Application Process Submit an application: Please submit a refund request through altikagrady@strugglenew.com or our online return application form. Please provide your order number, purchase date and refund reason in the application. Return Instructions: We will provide you with return instructions and address after receiving your refund application. Please send the goods back as instructed. Inspection and Processing: Once we receive the returned merchandise, we will inspect it to ensure that it is eligible for a refund. Eligible refunds will be processed within 7 days and will be refunded to you via the original payment method. III. Exemptions from Refunds No refunds will be given for the following situations:
Special Orders: Customized or specially made items.
Used Items: Items that have been used or damaged.
Expired Items: Items that have exceeded the refund application period.
Unusual Reasons: Dissatisfaction caused by personal reasons of the user, such as not meeting expectations, etc. IV. Fees and Shipping Costs Shipping costs: Return shipping costs are usually borne by the buyer unless the item has quality problems or was shipped incorrectly.
Other costs: If the item is damaged or lost during the return process, you may be required to bear the relevant costs. V. Contact Us If you have any questions about the refund terms or need further assistance, please contact Customer Service:
